We care about you – we care for you.
“Our chiropractors and massage therapists are part of a team of health care professionals, providing evidence-informed, personalized and natural care, in a collaborative model, in order to create an exceptional patient experience.”
These are the words we live by at Byward chiropractic clinic + massage therapy centre and at our sister location at Glebe chiropractic clinic + massage therapy centre.
Led by Clinic Director, Dr. Ken Brough, our clinics have been proudly serving the Ottawa region for over 22 years. His philosophy is to empower the patient to take total control of their health and wellness for optimum health and well-being.
This philosophy is reflected in all aspects of our practice, and we are proud of the quality of the services we offer at both our locations. We sweat the small stuff: because we care.
Health care shouldn’t take a vacation: that is why it is important to us that you can rely on care whenever you need it. Our clinic is open 6 days a week, year around. Continuity in your care is ensured given our collaborative model amongst our healthcare professionals, should your usual chiropractor or registered massage therapist be away. We’re in the office from 7:00 a.m. to 6:30 p.m., making ourselves available to you before work, over your lunch hour, after work and anytime in between. We pride ourselves on our punctuality and always strive to respect your scheduled appointment. We care about your busy schedule too.
An important part of patient-centered care is the understanding that in order to provide the best care, health care professionals must work together to best serve the patient’s needs.
There are three ways our clinics use the collaborative approach. The first one is to collaborate on patient care within the clinic, between the chiropractors (DCs) and our registered massage therapists (RMTs). DCs and RMTs can work together on a treatment plan to provide the best outcomes for patients. DCs will also collaborate with each other to ensure continuity of care and make sure there are no lapses in your road to health. Lastly, the Byward chiropractic clinic and our sister clinic, the Glebe chiropractic clinic, work in partnership with all medical and health care professionals in Ottawa and across Ontario and Quebec. With much evidence confirming the positive outcomes from a collaborative health care approach, our aim is to provide a trusted, seamless and patient-centered process. Our doctors can provide your MD with a detailed report of the initial exam, as well as progressive reports in order to keep them informed on your progress.
Modern Health Care Facilities
Our clinics strive to stay ahead of the curve and offer state-of-the-art technological equipment. We are equipped with in-house digital radiographic imaging that allows for a timely, accurate and thorough examination if your chiropractor deems them necessary for your specific condition. We take the time to review radiographic findings with every patient and we will provide you with a copy of your X-Rays should you want them.
Our examination also includes a surface electromyograph (sEMG), a diagnostic tool used in our clinic for evaluating and recording the electrical activity produced by your skeletal muscles. The resulting scan is evaluated for abnormal or asymmetrical activity in the spinal muscles and provides the doctor with important information on the underlying muscular patterns in your spine. You will also be provided a copy during your report of findings. We care about offering you objective, measurable and reproducible findings, giving us a baseline when re-evaluating for progress.
We also offer real-time online booking to our massage therapy patients. Massage therapy sessions can be booked online up to an hour ahead of the scheduled time. Do you have some free time before your next meeting? Quickly find an appointment time and book a mini-vacation in the middle of your busy day.
Spa-like environment, in a clinical setting.
We care about your comfort. Whether you want a massage to relieve pain, soreness or injury, or simply to relax, we offer massage therapy services to accommodate everyone. Our spa-like centre provides a tranquil, relaxing and clean environment, while our Registered Massage Therapists offer professional and attentive services tailored to your specific needs. The modern design of our centre and state-of-the-art equipment provides a clinical spa environment offering total relaxation.
Numerous Patient Resources
We care about you, even when you’re not at the clinic. In order to empower our patients to take total control of their health and wellness, we provide patients with a plethora of educational tools and resources.
Our chiropractors hold regular health care classes on a variety of topics at our clinics. Classes are always free to attend and will help you better understand many aspects of your health and wellness. We can also take our classes to your workplace and present them as a Lunch-and-Learn program to you and your colleagues. If you are interested in learning more about this, please let us know!
This blog is also a resource made available to the community. With 73 posts and counting, there is already a lot to read about on a great variety of subjects. All of our chiropractors contribute to it and we often feature guest bloggers from different fields of expertise. Our blog is updated weekly. If you have a subject in mind that hasn’t been covered yet, do not hesitate to contact us and provide us with your suggestion. We invite you to subscribe if you haven’t done so already!
You may also have noticed the ever-changing electronic bulletin board in our office. The digital messenger is a way for us to keep our patients updated on what is happening in our clinics and on the latest health news. It also offers wellness tips, healthy recipes, and even fun riddles to keep your mind busy.
When your doctor or therapist recommends exercises, you will be provided with a video reference to help you get started. These videos will help you get moving and solidify the good habits implemented during your care. We also publish a quarterly newsletter that further educates our patients and empowers them to take charge of their own health and well-being.
Our Community Involvement
We care about our role in our community. We believe in giving back and being involved in our community. Every week, our chiropractors and registered massage therapists are out in the community, volunteering their skills and time to make Ottawa a better place to live and work.
Over the years, our team of healthcare professionals has given their time to many organizations such as:
- The Women’s Business Network of Ottawa
- Habitat for Humanity
- the Ottawa Mission
- the Ottawa Humane Society
- World Spine Care
- Bruyère Hospital
- the Ontario Chiropractic Association
- The Canadian Chiropractic Association
- Good Companions
- the Pauline-Charron Centre
- Sandy Hill Community Health Centre
In the upcoming weeks, we will also have our Discover Chiropractic Week. Our Discover Chiropractic Week is another way our clinics serve the Ottawa community. It allows the Byward chiropractic clinic + massage therapy centre and Glebe chiropractic clinic + massage therapy centre to offer our community an opportunity to learn more about the health benefits of chiropractic. During this week, our clinics offer complimentary consultations and examinations to new patients or complimentary re-examinations to existing patients that had not been in for a 12-month period or longer.
We would value the opportunity to help you or your loved one take control of your health and wellness. Tell us how we can be of service and we’ll help you on your path to a healthy life and lifestyle. Because we care.